Last updated: October 1, 2024

This Cookie Policy explains how Africa Experience Collection Pty Ltd (“Company”, “We”, “Us”, or “Our”) uses cookies and similar technologies when You visit our website, accessible from www.namibiaexperience.com (the “Website”). It provides detailed information on the types of cookies We use, why We use them, and how You can control Your cookie preferences.

What Are Cookies?

Cookies are small text files placed on Your computer, mobile device, or other devices by websites that You visit. They help the website remember Your actions and preferences (such as login, language, and other display preferences) over a period of time, so You don’t have to keep re-entering them whenever You come back to the site or browse from one page to another.

Why We Use Cookies

We use cookies to:

• Improve Your experience on Our Website
• Understand how You interact with Our content
• Track Your browsing habits for analytics purposes
• Save Your preferences and optimize site functionality
• Ensure the security of our services

Types of Cookies We Use

1. Necessary Cookies
   These cookies are essential for You to browse our Website and use its features. Without these cookies, services You have asked for, such as logging in or making purchases, cannot be provided.
   • Type: Session Cookies
   • Administered by: Us
2. Preference Cookies
   These cookies allow the Website to remember choices You have made in the past, like the language You prefer or the region You are in, to provide a more personalized experience.
   • Type: Persistent Cookies
   • Administered by: Us
3. Analytics Cookies
   These cookies are used to gather data about how visitors use our Website. This helps Us analyze and improve the performance of our site and understand how visitors engage with it.
   • Type: Persistent Cookies
   • Administered by: Third-Party Services (e.g., Google Analytics)
4. Advertising Cookies
   These cookies may be used to track Your activity across different websites to provide You with personalized advertisements that are more relevant to You.
   • Type: Persistent Cookies
   • Administered by: Third-Party Services

Managing Your Cookie Preferences

You have the option to accept or decline cookies. You can manage Your preferences by adjusting the settings in Your web browser. Most browsers allow You to control cookies through their settings. However, please note that if You choose to disable cookies, certain parts of our Website may not function properly or be accessible.

Browser Settings

• Google Chrome: Instructions here
• Mozilla Firefox: Instructions here
• Microsoft Edge: Instructions here
• Safari: Instructions here

Third-Party Cookies

Our Website may contain links to third-party websites or services, such as social media platforms or embedded content. These third parties may also use cookies. We have no control over these cookies, and We advise You to review the respective privacy and cookie policies of these third-party websites for more information.

Content Delivery Network (CDN) by Cloudflare

We use a Content Delivery Network (“CDN”) provided by Cloudflare Inc., located at 101 Townsend St. San Francisco, CA 94107, USA. A CDN is an online service that facilitates the delivery of large media files (such as graphics, content, or scripts) through a network of regionally distributed servers connected via the internet. The use of Cloudflare’s CDN helps us improve the security and speed of our website.

The data processing is carried out in accordance with Article 6(1)(f) GDPR, based on our legitimate interest in ensuring secure and efficient website delivery, as well as enhancing its security, stability, and functionality. Without processing this data, the functionality of our website cannot be guaranteed.

We have a Data Processing Addendum with Cloudflare, which ensures that they protect the personal data of our visitors and do not share it with third parties. Cloudflare has implemented compliance measures for international data transfers based on EU Standard Contractual Clauses (SCCs). For more details, please refer to Cloudflare’s privacy policy here.

Newsletter Subscription

By subscribing to our newsletter, you consent to receiving updates about our latest offers. We use the double-opt-in method, meaning you will receive a confirmation email after subscribing to verify your consent. If not confirmed within 24 hours, your data will be deleted.

We store your email address and first name (required fields) for personalized newsletter communication. Further data is optional and used solely for personalization. Your consent can be withdrawn at any time by clicking the unsubscribe link provided in each newsletter.

To optimize our newsletters, we track user behavior through web beacons or tracking pixels, which are tiny image files embedded in the emails. This helps us understand your interaction with our newsletters. You can avoid this by disabling image display in your email program.

Use of Our Webshop

When you place an order in our webshop, it is necessary to provide your personal data for the contractual processing of your order. Mandatory information required for order processing is marked, while additional information is optional. The data you provide will be processed for the fulfillment of your order. This may include sharing your payment details with our bank. The legal basis for this processing is Article 6(1)(b) GDPR.

You can voluntarily create a customer account, allowing us to store your data for future purchases. Additionally, we may use the data you provide to inform you about other interesting products in our portfolio or to send you technical updates via email.

Due to commercial and tax law requirements, we are obligated to retain your address, payment, and order data for ten years. However, after two years, we will restrict the processing of your data, meaning it will only be used to comply with legal obligations.

To prevent unauthorized access to your personal data, particularly your financial data, the order process is encrypted using TLS (Transport Layer Security) technology.

Registration on This Website

If you register on our website to access additional functionalities, we process the mandatory data requested during registration solely for the use of the service or feature for which you registered. The processing of your personal data is based on the fulfillment of the user agreement established by your registration under Article 6(1)(b) GDPR.

We will store your personal data for as long as you remain registered on our website. Statutory retention periods remain unaffected.

Job Applications

You can submit your application to us via email or post. When you apply, we process the data you provide for the purpose of making a decision regarding the establishment of an employment relationship. The legal basis for this processing is Article 6(1)(b) GDPR.

Your personal data will only be shared within our company with individuals involved in handling your application.

If we cannot offer you a position, or if you withdraw your application, decline an offer, or request deletion of your data, your application materials will be retained for a maximum of six months following the conclusion of the application process. After this retention period, the data will be deleted unless a legal obligation requires us to retain it longer.

If you have consented to the further storage of your applicant data for future job offers in accordance with Article 6(1)(a) GDPR, we will store your data until you withdraw your consent. Consent may be revoked at any time.

Analytics Tools and Advertising

Use of Google Analytics
If you have given your consent, we use the web analytics service “Google Analytics” from Google Inc. on our website.
Google Analytics uses cookies, which are text files stored on your computer, enabling an analysis of your use of the website.
The information generated by the cookie about your use of this website is generally transmitted to a Google server in the USA and stored there. We have no control over this process.
We use Google Analytics only with IP anonymization enabled. This means that your IP address will be shortened by Google within member states of the European Union or other contracting states of the European Economic Area before transmission. In exceptional cases, the full IP address is transmitted to a Google server in the USA and shortened there.
On our behalf, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services related to website usage and internet activity to the website operator.
The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.
During your website visit, the following data may be collected:

• Your approximate location,
• Your shortened IP address,
• Your user behavior,
• Pages you visited,
• Your purchases and downloads,
• Technical information about your browser and device,
• Your internet provider,
• The referrer URL.
  The data and associated cookies are deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month.
  You can prevent the storage of cookies by adjusting your browser software settings; however, please note that in this case, you may not be able to use all features of this website fully.
  You can prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en
  .
  Data processing in connection with Google Analytics is based on your consent under Art. 6 (1) lit. a GDPR, which was obtained, for example, when consenting to the storage of cookies.
  You can revoke your consent at any time.
  The use of Google Analytics complies with the requirements agreed upon by the German data protection authorities and Google. We have entered into a data processing agreement with Google.
  Third-party information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001.
  User terms: https://marketingplatform.google.com/about/analytics/terms/us/,
  and privacy policy: https://support.google.com/analytics/answer/4597324?hl=en.

Use of Google Ads
The operator of our website uses the online advertising program “Google Ads” from Google Inc. This enables us to display our ads in the Google search engine or on third-party websites when a user enters certain search terms on Google (keyword targeting). Additionally, targeted ads can be shown based on data collected by Google (audience targeting). As website operators, we can analyze the collected data (e.g., clicks per ad, which search terms led to our ad).
Your data may be transmitted to servers in the USA and stored there. We have no control over this. The use of Google Ads complies with the requirements agreed upon by the German data protection authorities and Google. We have entered into a data processing agreement with Google.
For more information, please refer to Google’s privacy policy: https://policies.google.com/privacy?hl=en.
Data processing in connection with Google Ads is based on your consent under Art. 6 (1) lit. a GDPR, which was obtained, for example, when consenting to the storage of cookies.
You can revoke your consent at any time.

Use of Google Conversion Tracking
The operator of our website uses “Google Conversion Tracking” from Google Inc.
This allows us and Google to recognize which actions a user has taken, such as which buttons they clicked on and which products were frequently viewed or purchased. Conversion statistics are created based on this data.
We do not receive any data that can personally identify you. Google itself uses cookies or similar recognition technologies for identification purposes.
Your data may be transmitted to servers in the USA and stored there. We have no control over this. The use of Google Conversion Tracking complies with the requirements agreed upon by the German data protection authorities and Google. We have entered into a data processing agreement with Google.
For more information, please refer to Google’s privacy policy: https://policies.google.com/privacy?hl=en.
Data processing in connection with Google Conversion Tracking is based on your consent under Art. 6 (1) lit. a GDPR, which was obtained, for example, when consenting to the storage of cookies.
You can revoke your consent at any time.

Lucky Orange Web Analytics Service
This website uses the web analytics service Lucky Orange from Lucky Orange LLC, 8680 W. 96th Street, Suite 200, Overland Park, KS 66212, USA, to analyze and improve the use of our website. Mouse clicks and movements, as well as scroll activities, can be recorded. Keystrokes entered on this website can also be recorded. However, the recording is not personalized and remains anonymous. These anonymized data can be used to create usage profiles under a pseudonym. Cookies may be used for this purpose.
The data collected using Lucky Orange technologies will not be used to personally identify the visitor to this website without their explicit consent, and will not be merged with personal data of the bearer of the pseudonym. If the collected information is personally identifiable, processing is carried out based on our legitimate interest in the statistical analysis of user behavior for optimization purposes according to Art. 6 (1) lit. f GDPR. Lucky Orange LLC, based in the USA, is certified under the US-European Privacy Shield Agreement, ensuring compliance with the data protection level applicable in the EU.
For more information about Lucky Orange’s privacy practices, visit: https://www.luckyorange.com/legal/privacy.
You can object to the collection and storage of data for the purpose of creating a pseudonymized usage profile at any time by sending us your objection via email to the email address listed in the imprint.
You can also object to data collection by Lucky Orange in the future by visiting the following website and following the instructions: https://privacy.luckyorange.com.

Plug-ins and Tools

Use of Social Media Plug-ins On our website, we use social media plug-ins (“Plugins”) from various social networks. To protect your data when visiting our website, the plug-ins are only integrated using an HTML link (the “Shariff solution” from c’t), which ensures that no connection to the servers of the respective social network provider is established when you access a page of our website containing such plug-ins. If you click one of the buttons, a new window of your browser will open and take you to the provider’s page, where you can confirm actions like “Like” or “Share” (after entering your login details, if required). Please refer to the privacy policies of the providers for the purpose and scope of data collection and the further processing and use of the data on their platforms, as well as your rights and options for protecting your privacy.

1. • Facebook Privacy Policy
   • Instagram Privacy Help

Your data may be transferred to servers in the USA and stored there. We have no control over this. The legal basis for the use of such social media plug-ins is our legitimate interest under Art. 6(1)(f) GDPR in presenting an appealing website and linking our social media content.

Embedding of YouTube Videos We have embedded YouTube videos into our website, which are stored on YouTube.com and can be played directly from our site. [These are embedded in “enhanced data protection mode,” which means no data about you as a user will be transmitted to YouTube unless you play the videos. Only when you play the videos will the data mentioned in §2 Nr.1 of this declaration be transmitted. We have no control over this data transmission.]

When you visit the website, YouTube receives information that you have accessed the corresponding subpage of our website. In addition, the data mentioned in §2 Nr.1 of this declaration is transmitted. This happens regardless of whether YouTube provides a user account through which you are logged in or if no user account exists. If you’re logged into Google, your data will be directly associated with your account. If you do not want this association with your YouTube profile, you must log out before activating the button. YouTube stores your data as user profiles and uses them for purposes of advertising, market research, and/or the personalized design of its website. Such evaluation takes place (even for users who are not logged in) to deliver personalized advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact YouTube to exercise this right.

Your data may be transferred to Google’s servers in the USA and stored there. We have no control over this. The use of YouTube videos is in accordance with the conditions agreed upon by the German data protection authorities and Google. We have a data processing agreement with Google. More information on the purpose and scope of data collection and processing by YouTube can be found in their privacy policy. There, you can also find further information on your rights and settings to protect your privacy: YouTube Privacy Policy. The legal basis for embedding YouTube videos is your consent under Art. 6(1)(a) GDPR, which may have been requested when you consented to the storage of cookies. You can revoke your consent at any time.

Embedding of Google Maps This website uses the Google Maps service by Google Inc. to display interactive maps directly on the website and to facilitate the convenient use of the map function. When you visit the website, Google receives information that you have accessed the corresponding subpage of our website. The data specified in §2 of this declaration is also transmitted. This happens regardless of whether Google provides a user account through which you are logged in or if no user account exists. If you’re logged into Google, your data will be directly associated with your account. If you do not want this association with your Google profile, you must log out before activating the button. Google stores your data as user profiles and uses them for purposes of advertising, market research, and/or the personalized design of its website. Such evaluation takes place (even for users who are not logged in) to deliver personalized advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact Google to exercise this right.

Your data may be transferred to Google servers in the USA and stored there. We have no control over this. The use of Google Maps is in accordance with the conditions agreed upon by the German data protection authorities and Google. We have a data processing agreement with Google. More information on the purpose and scope of data collection and processing by Google can be found in their privacy policy. You can also find further information on your rights and settings to protect your privacy: Google Privacy Policy. The data processing related to Google Maps is based on your consent under Art. 6(1)(a) GDPR, which may have been requested when you consented to the storage of cookies. You can revoke your consent at any time.

Embedding of Vimeo We have integrated plug-ins from the video portal “Vimeo” of Vimeo Inc. into our website. These are embedded in “enhanced data protection mode,” meaning no data about you as a user is transmitted unless you play the videos. Only when you play the videos will the data mentioned in §2 Nr.1 of this declaration be transmitted. Regardless of whether you are logged into Vimeo, Vimeo receives your IP address and information about which of our pages you visited. If you are logged into your Vimeo account, Vimeo can directly associate your browsing behavior with your personal profile. Vimeo uses cookies to recognize you.

Your personal data will be transferred to Vimeo’s servers in the USA and stored there. We have no control over this. The use of Vimeo is in accordance with the conditions agreed upon by the German data protection authorities and Vimeo. We have a data processing agreement with Vimeo. Further information on the handling of your data can be found in Vimeo’s privacy policy: Vimeo Privacy Policy. The legal basis for using Vimeo is your consent under Art. 6(1)(a) GDPR, which may have been requested when you consented to the storage of cookies. You can revoke your consent at any time.

Use of Google Fonts We use the “Google Fonts” service provided by Google Inc. on this website to display various fonts directly on the website. When you visit the website, Google receives information that you have accessed the corresponding subpage of our website. The data specified in §2 of this declaration is also transmitted. This happens regardless of whether Google provides a user account through which you are logged in or if no user account exists. If you’re logged into Google, your data will be directly associated with your account. If you do not want this association with your Google profile, you must log out before activating the button. Google stores your data as user profiles and uses them for purposes of advertising, market research, and/or the personalized design of its website. Such evaluation takes place (even for users who are not logged in) to deliver personalized advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact Google to exercise this right.

Your data may be transferred to Google’s servers in the USA and stored there. We have no control over this. The use of Google Fonts is in accordance with the conditions agreed upon by the German data protection authorities and Google. We have a data processing agreement with Google. More information on the purpose and scope of data collection and processing by Google can be found in their privacy policy. You can also find further information on your rights and settings to protect your privacy: Google Privacy Policy. Data processing related to Google Fonts is based on our legitimate interest under Art. 6(1)(f) GDPR in providing an appealing presentation of various fonts on our website.

TripAdvisor

We have integrated a link to the TripAdvisor web platform on this website. TripAdvisor allows its visitors to access individual reviews and ratings from travelers, as well as links to newspaper articles, magazines, and travel guides for planning their vacation.

The operating company of TripAdvisor is TripAdvisor LLC, 400 1st Avenue, Needham, MA 02494, USA. If the person affected lives outside the USA or Canada, the controller responsible for the processing of personal data is TripAdvisor, LLC.

Once you use the TripAdvisor link, your browser will be redirected from our website to the TripAdvisor platform. TripAdvisor will then track which of our subpages you navigated from to reach our TripAdvisor review page. If you are logged into TripAdvisor at the same time, TripAdvisor will link your profile to our business website and record this. This will also occur if you remain logged into TripAdvisor without leaving our website via the link.

If you do not want this information to be transmitted to TripAdvisor, you can prevent the transmission by logging out of your TripAdvisor account before visiting our website.

The TripAdvisor privacy policy, available at https://tripadvisor.mediaroom.com/us-privacy-policy, provides details about the collection, processing, and use of personal data by TripAdvisor. It also explains the privacy protection options TripAdvisor offers. Additionally, there are various applications available that allow you to block data transmission to TripAdvisor. You can use these applications to prevent the transfer of data to TripAdvisor.

The use of the TripAdvisor link is based on Article 6(1)(f) GDPR. We have a legitimate interest in presenting the advantages and reviews of our company to travelers worldwide.

Our website also embeds TripAdvisor widgets to display reviews. To use the functions of the TripAdvisor widget, it may be necessary to store your IP address. This information is typically transferred to a TripAdvisor server in the USA and stored there. The provider of this site has no influence over this data transmission.

The use of the TripAdvisor widget is in the interest of showcasing the reviews submitted on TripAdvisor about our company. This represents a legitimate interest under Article 6(1)(f) GDPR. For more information on how TripAdvisor handles user data, please refer to TripAdvisor’s privacy policy: https://tripadvisor.mediaroom.com/us-privacy-policy.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time in order to reflect changes in the law or our data practices. You will be notified of any significant changes by a notice on our Website or via email.

Contact Us

If You have any questions about this Cookie Policy, please contact Us:

• By email: [email protected]
• By phone number: +27218526911
• By mail: P.O. Box 3813, 7129 Somerset West, South Africa.